Key Responsibilities
Quality Strategy and Leadership
* Define and execute oneD’s overall QA and quality-engineering strategy.
* Establish quality standards, testing methodologies, release criteria, and governance across all platforms.
* Build, lead, coach, and develop internal and outsourced QA teams.
* Create clear accountability for product quality across QA, engineering, product, design, and external development partners.
* Represent quality risks and recommendations in product and release decisions.
End-to-End Platform Quality
* Oversee testing across:
* iOS and Android mobile and tablet applications
* Smart TV platforms and connected-TV devices
* Web applications
* Backend systems, APIs, CMS, authentication, payments, and advertising technology
* Video playback, DRM, subtitles, live streaming, VOD, and content delivery
* Ensure a consistent user experience across different operating systems, devices, screen sizes, network conditions, and application versions.
* Develop device-coverage and compatibility-testing strategies based on audience usage and business priorities.
Test Planning and Execution
* Own functional, integration, regression, performance, compatibility, usability, accessibility, and security-related testing.
* Ensure critical customer journeys are thoroughly tested, including:
* Registration and login
* Content discovery and search
* Video start-up and playback
* Live-stream access
* Subscription and payment
* Advertising delivery
* Continue Watching, watchlists, and viewing history
* Introduce risk-based testing to prioritize the most business-critical functions and user journeys.
* Establish structured defect-management, triage, escalation, and root-cause-analysis processes.
Automation and Quality Engineering
* Define and expand test automation across UI, API, backend, and device testing.
* Integrate automated tests into CI/CD and release pipelines.
* Improve test coverage while reducing repetitive manual testing and regression time.
* Partner with engineers to promote testability, unit testing, integration testing, and early defect prevention.
* Evaluate testing tools, device labs, monitoring platforms, and external QA services.
Release and Production Quality
* Define release-readiness criteria and provide clear go/no-go recommendations.
* Monitor production quality using crash data, playback errors, customer feedback, operational incidents, and platform analytics.
* Lead quality reviews after major incidents and ensure corrective actions are completed.
* Identify recurring defects and work with engineering teams to eliminate their root causes.
* Maintain clear dashboards showing release quality, platform health, and outstanding risks.
Cross-Functional Collaboration
* Work closely with Product, Engineering, UX/UI, Content Operations, Customer Service, Data, Marketing, and Commercial teams.
* Participate early in product discovery, requirements definition, solution design, and sprint planning.
* Ensure requirements and acceptance criteria are complete, measurable, and testable.
* Coordinate effectively with outsourced development and QA vendors.
* Translate customer complaints and operational issues into actionable quality improvements.
Qualifications
* Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.
* At least 8–12 years of experience in software QA, quality engineering, or software testing.
* At least 3–5 years of experience leading QA teams or managing a QA function.
* Strong experience testing consumer-facing applications across mobile, web, and connected devices.
* Experience with OTT, streaming, media, e-commerce, fintech, telecommunications, or another high-traffic digital platform is strongly preferred.
* Demonstrated experience building QA processes and automation frameworks.
* Strong understanding of APIs, distributed systems, CI/CD, cloud platforms, analytics, and production monitoring.
* Experience managing outsourced teams and technology vendors.
* Good command of written and spoken Thai and English.
