{"id":7626,"date":"2026-06-23T11:46:44","date_gmt":"2026-06-23T04:46:44","guid":{"rendered":"https:\/\/www.theoneenterprise.com\/?p=7626"},"modified":"2026-06-23T14:24:58","modified_gmt":"2026-06-23T07:24:58","slug":"customer-support-executive","status":"publish","type":"post","link":"https:\/\/www.theoneenterprise.com\/en\/customer-support-executive\/","title":{"rendered":"Customer Support Executive"},"content":{"rendered":"<h2><b>About the Role<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">We are looking for a customer-focused and service-minded Customer Support Executive to join the oneD team. You will serve as the frontline representative of oneD, helping users across Mobile, Web, and Smart TV platforms by resolving issues, answering inquiries, and ensuring a positive customer experience.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your primary focus will be supporting customers across AVOD, SVOD, subscriptions, content playback, account management, payments, and platform services\u2014but you&#8217;ll also play a key role in identifying customer pain points, escalating platform issues, and providing valuable feedback that helps improve products, services, and overall user experience.<\/span><\/p>\n<h2><b>Key Responsibilities<\/b><\/h2>\n<h3><b>\ud83c\udfa7 Customer Support &amp; Issue Resolution<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Respond to customer inquiries through email, chat, phone, social media, app reviews, and other support channels in a timely and professional manner.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Investigate, troubleshoot, and resolve customer issues related to accounts, subscriptions, payments, content access, playback, devices, and platform functionality.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Escalate complex or technical issues to Product, Engineering, Content, Operations, or other relevant teams and follow up until resolution.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provide accurate information regarding products, services, subscriptions, promotions, and platform features.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ensure customer issues are handled according to established service standards and SLAs.<\/span><\/li>\n<\/ul>\n<h3><b>\ud83d\udcf1 Platform &amp; Subscription Support<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Support customers across Mobile, Web, Smart TV, and connected device platforms.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Assist users with account registration, login issues, subscription management, billing inquiries, and payment-related concerns.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Support AVOD and SVOD customers with content access, entitlement, playback, and viewing experience issues.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Help identify recurring platform, content, or subscription-related issues and report them to relevant stakeholders.<\/span><\/li>\n<\/ul>\n<h3><b>\ud83d\udcca Customer Feedback &amp; Insights<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Maintain accurate records of customer interactions, issues, resolutions, and follow-up actions.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Monitor customer feedback, ratings, reviews, and complaints across support channels.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identify recurring customer issues, trends, and improvement opportunities.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provide customer insights and feedback to Product, Engineering, Content, Marketing, and Operations teams.<\/span><\/li>\n<\/ul>\n<h3><b>\ud83d\udcda Knowledge Management &amp; Service Excellence<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Assist in creating and maintaining support documentation, FAQs, troubleshooting guides, and knowledge base articles.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Support customer communication during service incidents, outages, and major platform releases.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contribute to process improvements that enhance customer satisfaction and operational efficiency.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Meet service level agreements (SLAs), operational targets, and customer satisfaction goals.<\/span><\/li>\n<\/ul>\n<h3><b>\ud83e\udd1d Cross-Team Collaboration<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Work closely with Product, Engineering, Content, Operations, and Business teams to ensure customer issues are resolved effectively.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Participate in customer case reviews and provide insights into user pain points and platform improvement opportunities.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Act as the voice of the customer by sharing feedback that helps improve products, services, and user experience.<\/span><\/li>\n<\/ul>\n<h2><b>Qualifications<\/b><\/h2>\n<h3><b>Must-Have<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bachelor&#8217;s degree in any field.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Fresh graduates are welcome to apply.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">0\u20132 years of experience in Customer Service, Customer Support, Call Center, Customer Experience, or related roles.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Strong customer service mindset and problem-solving skills.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Good communication skills in Thai and basic English.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Basic computer literacy and familiarity with mobile applications and digital platforms.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ability to work effectively in a fast-paced environment.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Strong attention to detail and ability to manage multiple customer requests.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Thai nationality only.<\/span><\/li>\n<\/ul>\n<h3><b>Nice-to-Have<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Experience supporting digital products, mobile applications, streaming platforms, or subscription services.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Familiarity with CRM, ticketing, or customer support systems.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Experience handling customer support through social media channels.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Knowledge of OTT, streaming, media, entertainment, or consumer digital products.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Experience working with customer satisfaction metrics, SLAs, or service quality programs.<\/span><\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>We are looking for a customer-focused and service-minded Customer Support Executive to join the oneD team<\/p>","protected":false},"author":16,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[8,13],"tags":[],"class_list":["post-7626","post","type-post","status-publish","format-standard","hentry","category-career","category-sale-marketing"],"acf":{"display_apply_button":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Support Executive - The One Enterprise<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.theoneenterprise.com\/en\/customer-support-executive\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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